Notice to Wireless Communication Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The 55apple.com Policies and Purchase Agreement do not apply to a purchase of a service plan ("Service Plan") for a wireless communication device such as a cell phone or wireless email device. 55apple.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through 55apple.com, but your agreement will be with the company that provides the Service Plan and not 55apple.com.

The 55apple.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from 55apple.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. 55apple.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. 55apple.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. 55apple.com reserves the right to refuse service to anyone.

Payment Methods

paypal 

worldpay 

Shipping Methods

• FedEx Express Saver - 3 to 4 business days + 24-48 hours to process the order.
• FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
• FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
• UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
• UPS 3Day - 3 business days + 24-48 hours to process the order.
• UPS 2Day - 2 business days + 24-48 hours to process the order.
• UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.
• All orders require 24-48 hours processing time before shipping.
• 55apple.com does not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• 55apple.com does not guarantee same day shipping.

Price Matching

55apple.com does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Cross-Ship

All  items may be cross-shipped if the following criteria is met:

1. The customer first agrees to purchase the replacement item.
2. The same make / model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Newegg.com.
3. Under no circumstance will 55apple.com cross-ship merchandise beyond 30 days from the original invoice date.

Product Testing

55apple.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. 55apple.com does not conduct product testing before shipping any merchandise.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply.  These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform 55apple.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

55apple.com SATISFACTION GUARANTEE - 55apple.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases.

Physical Damage Policy

Physical damage to any product purchased at 55apple.com will effectively void warranty coverage.  Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. 55apple.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support

55apple.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Newegg.com.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Newegg.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing

55apple.com will rush process your order for an additional fee provided that the following conditions are met:

• Order is submitted before 12 noon PST.
• Your transaction and credit card authorization is successfully completed before 12:30PM
• Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
• Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, 55apple.com'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE 55apple.com CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, 55apple.com WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Order status

55apple.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your 55apple.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

55apple.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from 55apple.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. 55apple.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

Volume discounts

55apple.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customer via our website. All of the inventory shown online is live, posted in real-time, and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit.

Product listings

55apple.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Newegg.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Newegg.com are provided as resources to customers looking for additional information and/or professional opinion. Newegg.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

55apple.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, 55apple.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. 55apple.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, 55apple.com will not be held responsible for product revision changes.

Product reviews

All review submissions are subject to moderation by 55apple.com. Please follow our submission guidelines. 55apple.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*

What to include in your submission:

1. Experiences with a fully-functional product leading to perceived pros and cons**
2. Thoughts about the product's feature-set as you've experienced it

What NOT to include in your submission:

1. Profanity, obscenity and other offensive language
2. Single-word reviews
3. Non product-specific reviews
4. Any mention of Newegg.com's competitors by name
5. URLs, specific pricing, and specific availability (or other time-sensitive information)
6. Experiences with a DOA, defective, damaged or otherwise semi-functional product
7. Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight

* 55apple.com reserves the right to accept or reject any review in its sole and absolute own discretion

** DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that Newegg.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

Purchase Agreement

By accepting delivery of any product delivered from 55apple.com ("55apple.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and 55apple.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and 55apple.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Newegg.com.

Satisfaction Guarantee

55apple.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

• 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
• Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of 55apple.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of 55apple.com's Return Policy Procedure will result in the loss of 55apple.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

• Customer is solely responsible for shipping any returned product to 55apple.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, 55apple.com's Return Procedure will be breached and 55apple.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
• 55apple.com will not refund to Customer the original shipping charges. In addition, 55apple.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

Warranties; All product sold "AS-IS" or "With All Faults"

55apple.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY 55apple.com ARE NOT MANUFACTURED BY 55apple.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). 55apple.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. 55apple.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. 55apple.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH 55apple.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR 55apple.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Recordings

55apple.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Newegg unless Customer has provided clear and conspicuous notice to Newegg and has received prior written consent from Newegg.

General Terms and Conditions

Orders

An order is not binding upon 55apple.com until it is accepted; 55apple.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with 55apple.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges shown on the 55apple.com invoice.

Risk of Loss

55apple.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. 55apple.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow 55apple.com to sign appropriate documents on Customer's behalf to permit 55apple.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. 55apple.com will advise Customer of estimated shipping dates, but 55apple.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with 55apple.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between 55apple.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between 55apple.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.